No. Submitting the form sends a quote request, not an automatic booking. We check your rooms, add-ons and address for travel and equipment, then email or call with confirmed pricing and a proposed time slot. Your appointment is only confirmed once you’ve accepted that quote—you’re never charged or locked in from the form alone.
Yes—that’s what the steps are for. Enter each carpeted zone including stairs and landings, then tick stain treatment, deodorising or flea treatment if needed. If something isn’t listed (oversized rug, combined lounge–dining), use the notes field so we adjust labour and chemistry before quoting.
Your address lets us quote travel time accurately and decide whether truck-mounted extraction is realistic or portable gear is a better fit. Access notes—gate codes, pets secured, parking spot, stairs only, lift size—mean we arrive with the right hoses and setup instead of surprises that delay your clean.
Where parking and hose runs allow, we may use truck-mounted extraction for strong heat and vacuum recovery. Apartments, tight driveways or rear units often suit professional portable machines instead. We choose based on what you tell us and confirm equipment expectations when we reply with your quote.
